"I bought a ukulele from ukulele mate 2.5 years ago. The other day I had problem with the Bridge, when I called John he said they would look into it . A few days later brand new Ukulele delivered to the door .There was no jumping through hoops no pushback just great service . Thanks guys you are what business is all about . The customer."
Cheers Jim McMullan
All ukuleles and accessories sold at Ukulelemate(ABN: 50 152 581 747) are brand new and include a comprehensive lifetime warranty. Our warranty guarantees that your instrument will be free of defects due to workmanship or materials and will perform correctly for the lifetime of the product.
Our Inspection Process
We inspect all ukuleles before they are dispatched to customers, which means warranty claims are rare as we find any problems before dispatch. However, we feel it's important for customers to know that they are protected by our lifetime warranty.
What's Covered Under The Warranty?
The following factory installed parts are covered by our warranty:
- All main body components
(Strings are not covered under the warranty)
Our Shipping Guarantee:
We guarantee your ukulele will be delivered to you in brand new condition, free of any postal damage. This is applicable to all customers and is no additional cost to you. We simply guarantee that you get exactly what you payed for, no questions asked. If your ukulele is damaged in transit, please notify us within 3 days of receiving the ukulele and we will take care of the repairs/replacement.
Free ReturnsWe have the best returns policy in the Australian music industry. Any product purchased from us, we will take back within 60 days. No questions asked. We even cover the cost of the return shipping. We are very proud of our industry leading returns policy - read more here
How Do I Make a Claim?To make a claim, please email email@example.com with your full name, order number and details of the claim. Our staff will ask for more information if needed and then issue you with a return authorisation. Ukulelemate will then make any necessary repairs or replacement under the warranty conditions. We will cover the cost of any shipping.
The warranty is automatically transferred to new instrument owner when given as a gift. Ukulelemate will repair or replace any parts or all of the instrument when proven defective under normal use and during the warranty period. Ukulelemate will determine whether or not the ukulele is defective.
Warranty Does Not Cover:
- Any non-factory components which have been installed after purchase
- Damage due to misuse, abuse, alteration, temperature effects or abnormal strain
- Accidental damage
- Normal fret wear and tear
- Any damage as a result of accessories
- Self made repairs