We Really Do Bend Over Backwards
Here's What Our Customers Say About Us....
-
I purchased my first Ukulele from Ukulelemate 9 months ago! Had a ton of fun with it! I had a strange buzzing coming from it a few months after I...I purchased my first Ukulele from Ukulelemate 9 months ago! Had a ton of fun with it! I had a strange buzzing coming from it a few months after I purchased it, took it to my local music store who told me they thought the neck was warped and to take it back to where I purchased it. I contacted Bernard at Ukulelemate who asked me to send a sound clip of the buzzing and impressed me with “if we can’t get to the bottom of the buzz we will replace the Ukulele for you”! Wow! Sent off the sound clip and Bernard identified straight away that it was a worn string! LOL - I had been practicing so hard I had worn the string out!! (I have no idea what the guy in the music store couldn’t pick that up). Changed the string and buzz gone!!!! I was very impressed with the service! Love my little Lanikai!!read moreDelphine Misst
Delphine from NSW -
We all want you to know how happy with are with the ukulele and banjo-ukes. We have been playing together at Maitland U3A for a couple of years and always...We all want you to know how happy with are with the ukulele and banjo-ukes. We have been playing together at Maitland U3A for a couple of years and always have a lot of fun. We’d also like to thank you for all your encouragement and support for our group. Anne, Eileen andread moreAnne Robinson
from NSW -
Really prompt delivery of the instrument and I couldn’t be happier. Beautiful tone, well built and very handsome! Love playing it!Really prompt delivery of the instrument and I couldn’t be happier. Beautiful tone, well built and very handsome! Love playing it!read moreJohn Matthews
from VIC -
I bought this ukulele for my daughter(Daughter Abby pictured). After dealing with Ukulelemate over the last month, I can not express enough how impressed I am with the service I...I bought this ukulele for my daughter(Daughter Abby pictured). After dealing with Ukulelemate over the last month, I can not express enough how impressed I am with the service I received. Joel & his team are amazing! Their friendliness & excellent customer service & support are 2nd to none!! The helpfulness & friendliness & care has been outstanding! Poor Joel has put up with copious emails & messages from me during this time!! Being a professional musician & teacher (cellist) myself in Adelaide, I will be singing your praises loud & proud to all my teaching colleagues & musician friends! The Ukulele is beautiful & has a lovely sound - couldn't be happier! Well done guys & thank you for everything!read moreSandy Hosking
from SA -
Just fabulous service, great product, just love my Uke and a great deal with your bundle.......a big shout out thank you....all arrived on time not a hiccup in any way.....cheers....thank...Just fabulous service, great product, just love my Uke and a great deal with your bundle.......a big shout out thank you....all arrived on time not a hiccup in any way.....cheers....thank you. I am recommending your company and singing your praises to all well done such a great lift to deal with good honest people....thank you Just love my Uke bundle from UkuleleMate, great package many a pleasant hr.... gradually getting better. Many thanks Max withers.read moreMax Withers
from NSW -
This is my 12 year old niece who I bought the Ukulele for and has it shipped to her, it was her birthday present from me and she actually chose...This is my 12 year old niece who I bought the Ukulele for and has it shipped to her, it was her birthday present from me and she actually chose this one from your website. It was her birthday wish! Her cousin purchased one from you some time ago and she has been “stealing” his to practice. She does music at school and is learning to play the saxophone as well but REALLY loves the ukulele the best. She loves hers so much that she took it on a holiday overseas. It really is a beautiful instrument and it was well worth the purchase.read moreVictoria Alcorm
from QLD -
I am absolutely blown away with the beauty and sound of my new Spalted Maple Concert Ukulele. The build quality and wood quality is really very good. I spent ages...I am absolutely blown away with the beauty and sound of my new Spalted Maple Concert Ukulele. The build quality and wood quality is really very good. I spent ages listening to various sound clips and this one sounds even better than the clip! It has a very warm tone and I love it. Can't wait to take it to my Uke group tomorrow and show it off! Apart from strumming along to songs I am learning some chord melody and fingerpicking style and the notes sound so clear. Perfect for both beginners and intermediate players. The service from Bernard at UkuleleMate has been fantastic. They take the quality of their products seriously, I will certainly be buying off them again.read moreKaaren Dobson
from WA -
I have bought several ukes from Ukulele Mate over time and have also written quite a few feedback to the team. Hard to say which uke is best as each...I have bought several ukes from Ukulele Mate over time and have also written quite a few feedback to the team. Hard to say which uke is best as each one has its unique wood design and sound. I love them all! In short, it has been a pleasure communicating with Joel, Shai and the rest of the staff. Service is outstanding and prompt, products are high quality and the ukes are beautiful to look at, even sweeter to play! They would bend over backwards to make customers happy, which seem to be their greatest reward.read moreAmy Lee
from ACT -
Excellent personal customer service. Product arrived in just a few days, even though it was less than 2 weeks before Christmas. My daughter(pictured) and myself are so happy with her...Excellent personal customer service. Product arrived in just a few days, even though it was less than 2 weeks before Christmas. My daughter(pictured) and myself are so happy with her new ukulele. And all the extras and support are amazing. She was able to learn 2 songs before NYE and has never played before. Perfect size for her. We’ll definitely be getting our next ukulele from these guys!!!read moreCorryne Negrete
from VIC -
For a start it is hard to go wrong with this very well organized company....Lifetime warranty....return before 30 days if not happy....great bundle of extras...but the proof is in the...For a start it is hard to go wrong with this very well organized company....Lifetime warranty....return before 30 days if not happy....great bundle of extras...but the proof is in the pudding. This little tenor just speaks to you. Perfect intonation and very good action, reasonably well made although i have used some 1000 glass paper to smooth the edges of the bridge and 1000 wet and dry to smooth the outside edges of the frets, some sharp edges but all very good now. Some lemon oil on the finger board and lots of guitar polish on the body and all good. Have played it hard for 3 days and it keeps getting better. I imagine with its all solid koa body it will sound pretty good in a few years time and the colour will darken in time also. It is a little softly spoken but I think it has something to do with the very low and easy action, maybe I will put a shim under the saddle and I might get a little more volume but the good thing is the tone is sweet. So it isn't a $2000 ukulele but it sure is value for money. Highly recommendedread moreJohn Thompson
from QLD -
A huge thank you to John and Ukulele Mate for getting my beautiful, new, pineapple print, padded Ukulele soft case to me so quickly, I was able to use it...A huge thank you to John and Ukulele Mate for getting my beautiful, new, pineapple print, padded Ukulele soft case to me so quickly, I was able to use it at the Cairns Festival Parade, it made carrying my Uke, around the city, an absolute breeze compared to lugging around my hard case. I can’t recommend them highly enough for excellent service and quality productsread moreDebbie Cliff
from QLD -
This is a picture of my friend Ben & I having a blues jam on the beach in Dunedin NZ last year. I took my first Koa ukulele traveling with...This is a picture of my friend Ben & I having a blues jam on the beach in Dunedin NZ last year. I took my first Koa ukulele traveling with me and I met a lot of musicians this way, including Ben. (FYI, the case REALLY came in handy!). Most of the guitarists I met hadn't really taken the ukulele seriously as an instrument until they tried mine. It was probably the first ukulele they'd come across that wasn't a cheap toy but a real instrument, with great sound projection and a solid feel in the hand. It's also a seriously good looking instrument with the inlaid shell and I was pleased to be able to shift the attitude of so many talented guitarists. That Koa was the heartbeat of many jam sessions that punctuate my travel memories now. Ben became one of my best friends and took to ukulele really quickly. He had come traveling from France with a beautiful guitar, but he was ALWAYS swapping it for my Koa. Without fail always messaged me before a meet up to make sure I would bring it with me, and then hijack it for days on end. When our travels took us separate ways, I decided to leave it with him as a gift. It was really hard for me to give it away as I'd saved for a few months to initially buy it, but he had bonded with it so much that I felt he was the true owner. So I 'sent it home' with him. As a nice surprise he left me his guitar in its place, and I have since had it signed by two of my favorite musicians Tim Snider & Mike Love. I'll keep it until I die. A few months after traveling, I decided I missed my uke so much that I've now bought another one. I initially ordered a Spalted Maple but swapped it over for another Koa (I guess I am nostalgic). It's already been on plenty of adventures close to home in the Otways, and I spend most of my afternoon with it at home on my hammock. I can't imagine my life without a ukulele in it and will surely continue to acquire a few more as I can afford them. Life is better with a uke!!read moreMelle Hatzisavas
from VIC -
After my 9 yo (Emma pictured) requested a ukulele for her birthday, I had no idea what to get her. Finding Ukulele mate made things so easy! I was able...After my 9 yo (Emma pictured) requested a ukulele for her birthday, I had no idea what to get her. Finding Ukulele mate made things so easy! I was able to follow the steps to determine the best size, type etc... then was left with a great selection to choose from. Then, all the features in the bundle made the present that much more perfect. Thank you Joel. As a business owner myself, I fully appreciate the work that has gone into the website, your personal story had me invested and I would recommend Ukulele Mate to anyone.read moreJoan Murphy
from NSW -
Excellent, I love my ukulele and everyone in the class thought it was great. Plus all the info provided was terrific. We are an older group of people in a...Excellent, I love my ukulele and everyone in the class thought it was great. Plus all the info provided was terrific. We are an older group of people in a Retirement Villageread moreCatherine Davis
from NSW -
I purchased your le chat uke and now she takes it to her school once a week for her ukulele lessons. She just loves her uke and she says mine...I purchased your le chat uke and now she takes it to her school once a week for her ukulele lessons. She just loves her uke and she says mine is the best one!! My five years old daughter truely appreciates what I got for her! Also the case is so cute and outstanding!!! Mostly, I appreciate your service!!! Your product and service is just perfect!!!!!! Thank youread moreYvonne
from VIC -
My new absolutely gorgeous Spalted Maple Ukulele from Ukulele Mate Australia, my shopping experience was so easy and my ukulele was onboard for delivery very quick and packed for posting...My new absolutely gorgeous Spalted Maple Ukulele from Ukulele Mate Australia, my shopping experience was so easy and my ukulele was onboard for delivery very quick and packed for posting very well so it arrived in the mail unbothered!! I’m still learning how to play the ukulele and have only ever had a very cheap ukulele, but now I have an awesome ukulele it’s made it much easier for my learning experience :) I absolutely love the bag that came with my ukulele and the bonus goodie bag that came with it was awesome!! it included a digital tuner, ukulele strap, felt picks, extra strings, “ukulele no strings attached” book, bookmark , ukulele chord chart, fingerboard position stickers, Bondi ukulele drawstring bag, chord stamp to compose your own tunes and a Bondi ukulele cleaning cloth! It truly includes everything that I needed while I’m still learning, thank you Ukulele Mate I will definitely be a returning customer in the future the more I learn the ukulele:)read moreMonique Cromb
from NSW -
Rest assured you can shop with the utmost confidence when purchasing from UkuleleMate. The build quality, fit and finish of these instruments is top notch and the materials used are...Rest assured you can shop with the utmost confidence when purchasing from UkuleleMate. The build quality, fit and finish of these instruments is top notch and the materials used are also exceptional. However I found that the frets need minor attention as they’re somewhat sharp on the edges but nothing that could not be rectified simply with a little dressing. Also I understand the necessity for company logos but having Bondi printed and pressed onto every single item feels somewhat excessive. Having said that, I would also have to opine that the sound quality of this Ukulele is absolutely sublime and you will certainly not be disappointed. I would go as far as to say probably one of the best sounding Ukes I’ve played to date. The included carry case is no joke either. It’s excellent quality and I would expect it to last the life of the instrument. The included extras such as the tuner, strings, practice songbook and other items are a very welcome addition for beginners. I would give this experience 5/5 stars and you can be assured you’re buying not only an excellent quality instrument but an enjoyable shopping experience as well.read moreKristian Abbott
from QLD -
I’ve had many Ukes from UkuleleMate over the last couple of years and they are great!(in pic plus 2 more) After service brilliant, they have helped me with my group(s)!...
read moreI’ve had many Ukes from UkuleleMate over the last couple of years and they are great!(in pic plus 2 more) After service brilliant, they have helped me with my group(s)! I teach vulnerable/isolated/lonely people in our community.@ Communities#1.Ukelemate supplied us instruments at a price well below cost inc bags,strings,tuners etc!They have continued to provide instruments and support to groups, great people,go there and tell them Annie sent you!!
Anne de Smet
from ACT -
Hi everyone, I have been playing Ukulele for over a year now and have a small collection of Ukulele’s but I really wanted something special, something beautiful that I would...
read moreHi everyone, I have been playing Ukulele for over a year now and have a small collection of Ukulele’s but I really wanted something special, something beautiful that I would treasure for years. I came across the Bondi Spalted Maple concert Ukulele sold by Ukulelemate in Australia and was very tempted, but as my money is tight, I couldn’t afford to make a mistake. The team at Ukulelemate was sooo helpful with all my questions and even offered to give me a choice between several Ukes so I could choose the pattern I liked. I really appreciated that offer and proceeded with my purchase and choice. The Uke arrived well packed and in only a couple of days. The accessories are of great quality and very useful. I especially love the gig bag quality and colors. The Ukulele is as beautiful in life as in the pictures. Nice and light, the finish and timbers used are gorgeous and over all I give it a 9.8/10 for build quality and finish. The action at the 12th was great but a little high at the first (to my liking, would be fine for others), easily adjusted with some nut files. I don’t like super Nylgut strings and changed them to Nylgut low G. The sound is great, warm lows and nice clear highs. I love playing this instrument, not only for the appearance but it also sounds great too, I have a couple of other Ukes of similar value and they have not come out of their cases since this one arrived. This Uke will only sound better as the years pass. I will be hard pressed to find a better Uke, both in appearance and sound, for anywhere near the money this cost me (though the Bondi Zircote Ukulele may be my next purchase) I have done an unboxing video and it is on Youtube, search for “Damiens Bondi Spalted Maple concert Ukulele” Hope this helps, Happy Playing.
Damien Lang
from NSW -
I bought a Bondi Arcadia Mahoogany Soprano for my daughter, Ruth and it's absolutely gorgeous. The action on the tuners are smooth. The frets are rounded and smooth, too, unlike...
read moreI bought a Bondi Arcadia Mahoogany Soprano for my daughter, Ruth and it's absolutely gorgeous. The action on the tuners are smooth. The frets are rounded and smooth, too, unlike the other ukes we've tested. I guess this proves that you have a great quality product with your Bondi brand! Julia received her black Lanakai concert electric ukulele today and is so thrilled with it and the lovely gig bag. What a nice surprise to receive a stand as well! Timmy loves his gig bag and promptly put his Waterman inside the case. I also bought a bag for my daughter's birthday. She used it for the first time tonight at her ukelele lesson. Everyone commented on it. Her teacher loved it so much I'm passing on your website details so they can get one too! Keep up the GREAT WORK!
Elizabeth McClure
from NSW -
Fantastic Ukes and Service. I cannot rave enough about the friendly service provided by UkuleleMate. I bought an Ukulele for my daughter to play at a public performance. I placed...
read moreFantastic Ukes and Service. I cannot rave enough about the friendly service provided by UkuleleMate. I bought an Ukulele for my daughter to play at a public performance. I placed the order at the 11th hour and Bernard did his utmost to make sure it arrived in time. My daughter loves her ukulele and it is excellent quality. I recommend UkuleleMate to anyone wanting a great uke and awesome service. Thanks UkuleleMate!!
Scott Burge and his daughter Ella
from QLD -
What can I say that hasn’t already been said?? These guys are the best!! I really wanted to buy a Bondi ukulele because I liked what I read about the...
read moreWhat can I say that hasn’t already been said?? These guys are the best!! I really wanted to buy a Bondi ukulele because I liked what I read about the company. The online buyers guide helped me work out which model I wanted - I’m really glad I went for a concert sized instrument. If, like me, you’re slightly hesitant about buying something you haven’t seen, you don’t need to be. When I sent my order through I was sent pictures of all the Koa ukuleles they had in stock so I could even choose from the unique grain patterns of this beautiful wood - now that’s what I call going above and beyond! My ukulele arrived sooner than I expected and it is gorgeous. As others have said, the case and the accessories pack are really good. I also ordered a stand and a capo and am very happy with both. What a wonderful company - here’s to a bright future for all of you.
Melanie Carroll
from NSW -
It’s one beautiful thing, thank you for your quick response and fabulous communication.
read moreIt’s one beautiful thing, thank you for your quick response and fabulous communication.
Jennifer Carter
from NSW -
Enjoying playing such s beautiful instrument. Great speedy service from Ukulelemate. Will definitely purchase again. Thankyou to Joel and the team.at Ukulelemate.
read moreEnjoying playing such s beautiful instrument. Great speedy service from Ukulelemate. Will definitely purchase again. Thankyou to Joel and the team.at Ukulelemate.
Greg Cullen
from NSW -
Excellent instrument and customer experience Love my Bondi Spalted Maple Ukulele. Not only a beautiful looking instrument but sounds fantastic and is a absolute joy to play. I was given...
read moreExcellent instrument and customer experience Love my Bondi Spalted Maple Ukulele. Not only a beautiful looking instrument but sounds fantastic and is a absolute joy to play. I was given a number pictures of Ukes to choose from and it was really difficult. Within a few days it turned up delivered in no time in the hard case I requested. Woo hoo!!!
Glenn Hackenberg
from NSW -
Awesome! Ukelele I came to this uke with very limited guitar experience hoping that this would be easier to play. I wasn’t disappointed! For less than $300, the mahogany concert...
read moreAwesome! Ukelele I came to this uke with very limited guitar experience hoping that this would be easier to play. I wasn’t disappointed! For less than $300, the mahogany concert electric uke not only sounds fantastic, but is so easy to play. I chose a hard case too because i plan to travel with it and play around many camp fires. Totally recommended!
David Bradbury
from QLD -
Wow these guys go above and beyond, I had no idea what to buy as this little gem is for my daughter, if I can sound good playing and I...
read moreWow these guys go above and beyond, I had no idea what to buy as this little gem is for my daughter, if I can sound good playing and I can not play ??our daughter is going to sound amazing??beautiful sound and fantastic service??Thanks so much for the free stand Aswell, what else can I say but don’t shop anywhere else ??
Cherie Pointon
from TAS -
Love my Bondi Ripple I found UkuleleMate online. Everything about the purchase process was excellent and I am now the proud owner of a beautiful Bondi Ripple tenor ukulele. UkuleleMate’s...
read moreLove my Bondi Ripple I found UkuleleMate online. Everything about the purchase process was excellent and I am now the proud owner of a beautiful Bondi Ripple tenor ukulele. UkuleleMate’s customer service is second to none. I highly recommend UkuleleMate.
Alison Taylor
from NSW -
Great site, exceptional service. The site made it easy to choose. I got personal follow up next day - best of both worlds. Delivered quickly with east tracking and follow...
read moreGreat site, exceptional service. The site made it easy to choose. I got personal follow up next day - best of both worlds. Delivered quickly with east tracking and follow up from the team. My teenage son so pleased with the quality and the cool case. This is a fair dinking service company not an online “front” - highly recommended.
John Atkins
from NSW -
My ukulele is absolutely amazing, you people are so professional and helpful and very kind, I could not have done this without your help to find the right Ukulele for...
read moreMy ukulele is absolutely amazing, you people are so professional and helpful and very kind, I could not have done this without your help to find the right Ukulele for me. Cant wait to start my course. I can highly recommend Ukulelemate to anyone who is looking to buy a Ukulele. Ukulelemate is the best.
Ingmarie Solin
from QLD -
Amazing quality and service. Fast delivery. Watch out for for Wyndscent performing her audition on “The Voice “ while playing on this ukulele.
read moreAmazing quality and service. Fast delivery. Watch out for for Wyndscent performing her audition on “The Voice “ while playing on this ukulele.
Daniel Brooks
from SA -
The kalimba is my xmas present for myself. I love it. I have a 3 mo old baby girl I play my kalimba while she's on my lap and she's...
read moreThe kalimba is my xmas present for myself. I love it. I have a 3 mo old baby girl I play my kalimba while she's on my lap and she's enjoying the sound of it. I love the bag i can bring it anywhere safely. It's my first time to play kalimba and I'm loving it. It's just so relaxing ❤
Hannah Berthelot
from QLD -
Truly fantastic! I bought my mum the Bondi Arcadia Concert Ukulele Package for her 70th birthday. The ukulele is absolutely perfect, the package with the bag & all the extras...
read moreTruly fantastic! I bought my mum the Bondi Arcadia Concert Ukulele Package for her 70th birthday. The ukulele is absolutely perfect, the package with the bag & all the extras is wonderful & the service from Ukulelemate was fabulous. The team really went above & beyond to help me with the purchase & mailing. I wouldn't go anywhere else to buy another uke!! Mum is thrilled with her ukulele, it sounds beautiful & was the perfect gift for my mum.
Lucy Dale
from SA -
The service was great from start to finish - really good prices with the bonus gift pack, which is full of handy items to get started. The communication about the...
read moreThe service was great from start to finish - really good prices with the bonus gift pack, which is full of handy items to get started. The communication about the delivery was timely and the package arrived ahead of schedule. The Uke itself is great of a beginner and feels quality for the price, the free bag is of really nice quality too. Would recommend and use again! My Girlfriend loves the gift and has learnt a few songs to play already!
Rob Cooper
from NSW -
I can highly recommend UkeleleMate!! The process from choosing a ukulele on their website to receiving it and then their generosity and caring communications have made this purchase not only...
read moreI can highly recommend UkeleleMate!! The process from choosing a ukulele on their website to receiving it and then their generosity and caring communications have made this purchase not only super simple for a complete beginner but very fun. The website was structured really well which made buying it online super easy. You simply follow the steps and they inform you along the way. By the end of the process you know which Ukelele is right for you. It turned a potentially overwhelming decision into one that was straight forward. I received the uke within a few days with a little bag of goodies (accessories and other free gifts that I was not expecting). I then began receiving free tutorial videos on how to play. Once again, for a beginner this has given me the confidence to start learning without a teacher and after a few weeks i can play 2 songs! Pretty rusty but still, it's all very exciting. In addition to that, they sent me a free capo which was not expected. These guys do what they do from the heart. And you can feel it a mile away. They are absolute legends. And I am so happy with my purchase. If you're thinking of purchasing one, do it!!!
Tamika Hilder
from QLD -
My daughter loves the ukulele so much. I bought it for her 12th birthday. She opened her gift this morning. I was surprised She even managed to tune it using...
read moreMy daughter loves the ukulele so much. I bought it for her 12th birthday. She opened her gift this morning. I was surprised She even managed to tune it using the free tuner by herself. All the items in the bag are very useful. I was surprised with all the little freebies, they are so cute. Before i was hesitant to buy her ukulele because I don't know how to play it but the chart, the tuner , everything inside the freebie bag is so helpful. I don't even need to research on how to play the ukulele anymore because it's all in there. Hehehe we love it.
Hannah Bethelot
from QLD -
A magical instrument! What a joy this is! I have never even picked up a ukulele before this purchase. It is so easy to use and so compact to have...
read moreA magical instrument! What a joy this is! I have never even picked up a ukulele before this purchase. It is so easy to use and so compact to have in the house or to take out with you. I just love it! After two weeks of lessons, I am just hooked. This is such a delightful fun instrument!
Noeleen Haney
from Hong Kong -
My husband bought me a Banjolele for Christmas. I tried strumming away as I do on my Soprano and Concert Ukes, but it just didn’t sound the same, so I...
read moreMy husband bought me a Banjolele for Christmas. I tried strumming away as I do on my Soprano and Concert Ukes, but it just didn’t sound the same, so I googled Banjolele Lessons and I am learning to pick for the first time. Everyday I spend at least 15 minutes picking the same chords, C-F-G7 with different ranges of picking. I particularly love Katie Denures way of teaching. Although I haven’t perfected it yet, I’m enjoying learning something new and love the sound of the Banjolele.
Peter and MaryAnn O'Malley
from QLD -
My concert ukulele was a great choice in ukulele for a beginner like myself. It arrived in the mail very quick and was packed so it could be not damaged...
read moreMy concert ukulele was a great choice in ukulele for a beginner like myself. It arrived in the mail very quick and was packed so it could be not damaged in transit. The extras I recieved with the bundle is also a fantastic innovation. Many thanks to the staff involved with helping me in choosing the right ukulele, especially Bernard, who went above and beyond with the service he offered and still continues with great customer service after my purchase whenever I ask for advice. If anyone wants to start to learn ukulele or wants a great online experience, you are a total fool if you don't do it with the help of UkuleleMate.
Paul Doran
from NSW -
My daughter was so excited with her new ukulele! Plus the bonus 'show bag' was a real hit. Her smile says it all!
read moreMy daughter was so excited with her new ukulele! Plus the bonus 'show bag' was a real hit. Her smile says it all!
Rachel Broadhead
from NSW
