We Really Do Bend Over Backwards
Here's What Our Customers Say About Us....
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I purchased my first Ukulele from Ukulelemate 9 months ago! Had a ton of fun with it! I had a strange buzzing coming from it a few months after I...I purchased my first Ukulele from Ukulelemate 9 months ago! Had a ton of fun with it! I had a strange buzzing coming from it a few months after I purchased it, took it to my local music store who told me they thought the neck was warped and to take it back to where I purchased it. I contacted Bernard at Ukulelemate who asked me to send a sound clip of the buzzing and impressed me with “if we can’t get to the bottom of the buzz we will replace the Ukulele for you”! Wow! Sent off the sound clip and Bernard identified straight away that it was a worn string! LOL - I had been practicing so hard I had worn the string out!! (I have no idea what the guy in the music store couldn’t pick that up). Changed the string and buzz gone!!!! I was very impressed with the service! Love my little Lanikai!!read moreDelphine Misst
Delphine from NSW -
We all want you to know how happy with are with the ukulele and banjo-ukes. We have been playing together at Maitland U3A for a couple of years and always...We all want you to know how happy with are with the ukulele and banjo-ukes. We have been playing together at Maitland U3A for a couple of years and always have a lot of fun. We’d also like to thank you for all your encouragement and support for our group. Anne, Eileen andread moreAnne Robinson
from NSW -
Really prompt delivery of the instrument and I couldn’t be happier. Beautiful tone, well built and very handsome! Love playing it!Really prompt delivery of the instrument and I couldn’t be happier. Beautiful tone, well built and very handsome! Love playing it!read moreJohn Matthews
from VIC -
I bought this ukulele for my daughter(Daughter Abby pictured). After dealing with Ukulelemate over the last month, I can not express enough how impressed I am with the service I...I bought this ukulele for my daughter(Daughter Abby pictured). After dealing with Ukulelemate over the last month, I can not express enough how impressed I am with the service I received. Joel & his team are amazing! Their friendliness & excellent customer service & support are 2nd to none!! The helpfulness & friendliness & care has been outstanding! Poor Joel has put up with copious emails & messages from me during this time!! Being a professional musician & teacher (cellist) myself in Adelaide, I will be singing your praises loud & proud to all my teaching colleagues & musician friends! The Ukulele is beautiful & has a lovely sound - couldn't be happier! Well done guys & thank you for everything!read moreSandy Hosking
from SA -
Just fabulous service, great product, just love my Uke and a great deal with your bundle.......a big shout out thank you....all arrived on time not a hiccup in any way.....cheers....thank...Just fabulous service, great product, just love my Uke and a great deal with your bundle.......a big shout out thank you....all arrived on time not a hiccup in any way.....cheers....thank you. I am recommending your company and singing your praises to all well done such a great lift to deal with good honest people....thank you Just love my Uke bundle from UkuleleMate, great package many a pleasant hr.... gradually getting better. Many thanks Max withers.read moreMax Withers
from NSW -
This is my 12 year old niece who I bought the Ukulele for and has it shipped to her, it was her birthday present from me and she actually chose...This is my 12 year old niece who I bought the Ukulele for and has it shipped to her, it was her birthday present from me and she actually chose this one from your website. It was her birthday wish! Her cousin purchased one from you some time ago and she has been “stealing” his to practice. She does music at school and is learning to play the saxophone as well but REALLY loves the ukulele the best. She loves hers so much that she took it on a holiday overseas. It really is a beautiful instrument and it was well worth the purchase.read moreVictoria Alcorm
from QLD -
I am absolutely blown away with the beauty and sound of my new Spalted Maple Concert Ukulele. The build quality and wood quality is really very good. I spent ages...I am absolutely blown away with the beauty and sound of my new Spalted Maple Concert Ukulele. The build quality and wood quality is really very good. I spent ages listening to various sound clips and this one sounds even better than the clip! It has a very warm tone and I love it. Can't wait to take it to my Uke group tomorrow and show it off! Apart from strumming along to songs I am learning some chord melody and fingerpicking style and the notes sound so clear. Perfect for both beginners and intermediate players. The service from Bernard at UkuleleMate has been fantastic. They take the quality of their products seriously, I will certainly be buying off them again.read moreKaaren Dobson
from WA -
I have bought several ukes from Ukulele Mate over time and have also written quite a few feedback to the team. Hard to say which uke is best as each...I have bought several ukes from Ukulele Mate over time and have also written quite a few feedback to the team. Hard to say which uke is best as each one has its unique wood design and sound. I love them all! In short, it has been a pleasure communicating with Joel, Shai and the rest of the staff. Service is outstanding and prompt, products are high quality and the ukes are beautiful to look at, even sweeter to play! They would bend over backwards to make customers happy, which seem to be their greatest reward.read moreAmy Lee
from ACT -
Excellent personal customer service. Product arrived in just a few days, even though it was less than 2 weeks before Christmas. My daughter(pictured) and myself are so happy with her...Excellent personal customer service. Product arrived in just a few days, even though it was less than 2 weeks before Christmas. My daughter(pictured) and myself are so happy with her new ukulele. And all the extras and support are amazing. She was able to learn 2 songs before NYE and has never played before. Perfect size for her. We’ll definitely be getting our next ukulele from these guys!!!read moreCorryne Negrete
from VIC -
For a start it is hard to go wrong with this very well organized company....Lifetime warranty....return before 30 days if not happy....great bundle of extras...but the proof is in the...For a start it is hard to go wrong with this very well organized company....Lifetime warranty....return before 30 days if not happy....great bundle of extras...but the proof is in the pudding. This little tenor just speaks to you. Perfect intonation and very good action, reasonably well made although i have used some 1000 glass paper to smooth the edges of the bridge and 1000 wet and dry to smooth the outside edges of the frets, some sharp edges but all very good now. Some lemon oil on the finger board and lots of guitar polish on the body and all good. Have played it hard for 3 days and it keeps getting better. I imagine with its all solid koa body it will sound pretty good in a few years time and the colour will darken in time also. It is a little softly spoken but I think it has something to do with the very low and easy action, maybe I will put a shim under the saddle and I might get a little more volume but the good thing is the tone is sweet. So it isn't a $2000 ukulele but it sure is value for money. Highly recommendedread moreJohn Thompson
from QLD -
A huge thank you to John and Ukulele Mate for getting my beautiful, new, pineapple print, padded Ukulele soft case to me so quickly, I was able to use it...A huge thank you to John and Ukulele Mate for getting my beautiful, new, pineapple print, padded Ukulele soft case to me so quickly, I was able to use it at the Cairns Festival Parade, it made carrying my Uke, around the city, an absolute breeze compared to lugging around my hard case. I can’t recommend them highly enough for excellent service and quality productsread moreDebbie Cliff
from QLD -
This is a picture of my friend Ben & I having a blues jam on the beach in Dunedin NZ last year. I took my first Koa ukulele traveling with...This is a picture of my friend Ben & I having a blues jam on the beach in Dunedin NZ last year. I took my first Koa ukulele traveling with me and I met a lot of musicians this way, including Ben. (FYI, the case REALLY came in handy!). Most of the guitarists I met hadn't really taken the ukulele seriously as an instrument until they tried mine. It was probably the first ukulele they'd come across that wasn't a cheap toy but a real instrument, with great sound projection and a solid feel in the hand. It's also a seriously good looking instrument with the inlaid shell and I was pleased to be able to shift the attitude of so many talented guitarists. That Koa was the heartbeat of many jam sessions that punctuate my travel memories now. Ben became one of my best friends and took to ukulele really quickly. He had come traveling from France with a beautiful guitar, but he was ALWAYS swapping it for my Koa. Without fail always messaged me before a meet up to make sure I would bring it with me, and then hijack it for days on end. When our travels took us separate ways, I decided to leave it with him as a gift. It was really hard for me to give it away as I'd saved for a few months to initially buy it, but he had bonded with it so much that I felt he was the true owner. So I 'sent it home' with him. As a nice surprise he left me his guitar in its place, and I have since had it signed by two of my favorite musicians Tim Snider & Mike Love. I'll keep it until I die. A few months after traveling, I decided I missed my uke so much that I've now bought another one. I initially ordered a Spalted Maple but swapped it over for another Koa (I guess I am nostalgic). It's already been on plenty of adventures close to home in the Otways, and I spend most of my afternoon with it at home on my hammock. I can't imagine my life without a ukulele in it and will surely continue to acquire a few more as I can afford them. Life is better with a uke!!read moreMelle Hatzisavas
from VIC -
After my 9 yo (Emma pictured) requested a ukulele for her birthday, I had no idea what to get her. Finding Ukulele mate made things so easy! I was able...After my 9 yo (Emma pictured) requested a ukulele for her birthday, I had no idea what to get her. Finding Ukulele mate made things so easy! I was able to follow the steps to determine the best size, type etc... then was left with a great selection to choose from. Then, all the features in the bundle made the present that much more perfect. Thank you Joel. As a business owner myself, I fully appreciate the work that has gone into the website, your personal story had me invested and I would recommend Ukulele Mate to anyone.read moreJoan Murphy
from NSW -
Excellent, I love my ukulele and everyone in the class thought it was great. Plus all the info provided was terrific. We are an older group of people in a...Excellent, I love my ukulele and everyone in the class thought it was great. Plus all the info provided was terrific. We are an older group of people in a Retirement Villageread moreCatherine Davis
from NSW -
I purchased your le chat uke and now she takes it to her school once a week for her ukulele lessons. She just loves her uke and she says mine...I purchased your le chat uke and now she takes it to her school once a week for her ukulele lessons. She just loves her uke and she says mine is the best one!! My five years old daughter truely appreciates what I got for her! Also the case is so cute and outstanding!!! Mostly, I appreciate your service!!! Your product and service is just perfect!!!!!! Thank youread moreYvonne Brundish
from VIC -
My new absolutely gorgeous Spalted Maple Ukulele from Ukulele Mate Australia, my shopping experience was so easy and my ukulele was onboard for delivery very quick and packed for posting...My new absolutely gorgeous Spalted Maple Ukulele from Ukulele Mate Australia, my shopping experience was so easy and my ukulele was onboard for delivery very quick and packed for posting very well so it arrived in the mail unbothered!! I’m still learning how to play the ukulele and have only ever had a very cheap ukulele, but now I have an awesome ukulele it’s made it much easier for my learning experience :) I absolutely love the bag that came with my ukulele and the bonus goodie bag that came with it was awesome!! it included a digital tuner, ukulele strap, felt picks, extra strings, “ukulele no strings attached” book, bookmark , ukulele chord chart, fingerboard position stickers, Bondi ukulele drawstring bag, chord stamp to compose your own tunes and a Bondi ukulele cleaning cloth! It truly includes everything that I needed while I’m still learning, thank you Ukulele Mate I will definitely be a returning customer in the future the more I learn the ukulele:)read moreMonique Cromb
from NSW -
Rest assured you can shop with the utmost confidence when purchasing from UkuleleMate. The build quality, fit and finish of these instruments is top notch and the materials used are...Rest assured you can shop with the utmost confidence when purchasing from UkuleleMate. The build quality, fit and finish of these instruments is top notch and the materials used are also exceptional. However I found that the frets need minor attention as they’re somewhat sharp on the edges but nothing that could not be rectified simply with a little dressing. Also I understand the necessity for company logos but having Bondi printed and pressed onto every single item feels somewhat excessive. Having said that, I would also have to opine that the sound quality of this Ukulele is absolutely sublime and you will certainly not be disappointed. I would go as far as to say probably one of the best sounding Ukes I’ve played to date. The included carry case is no joke either. It’s excellent quality and I would expect it to last the life of the instrument. The included extras such as the tuner, strings, practice songbook and other items are a very welcome addition for beginners. I would give this experience 5/5 stars and you can be assured you’re buying not only an excellent quality instrument but an enjoyable shopping experience as well.read moreKristian Abbott
from QLD
