All ukuleles and accessories sold at Ukulelemate(ABN: 50 152 581 747) are brand new and include a comprehensive 12-month warranty from the date of purchase. Our warranty guarantees that your instrument will be free of defects due to workmanship or materials for a period of 12 months.
Our Inspection Process:
We inspect all ukuleles before they are dispatched to customers, which means warranty claims are rare as we find most problems before dispatch. However, we feel it's important for customers to know that they are protected by our 12 month warranty.
Whats Covered Under The Warranty?
The following factory installed parts are covered by our warranty:
- All main body components
(Strings are not covered under the warranty)
Long Lasting Instruments:
Our instruments are designed to last a long time, however you may extend your warranty to 24-month or 36-month when purchasing your ukulele. You can do this on each product page when making a purchase.
Our Shipping Guarantee:
We guarantee your ukulele will be delivered to you in brand new condition, free of any postal damage. This is applicable to all customers and is no additional cost to you. We simply guarantee that you get exactly what you payed for, no questions asked. If your ukulele is damaged in transit, you must notify us within 3 days of receiving the ukulele and we will take care of the repairs/replacement.
How do I make a claim?
To make a claim, please email firstname.lastname@example.org with your full name, order number and details of the claim. Our staff will ask for more information if needed and then issue you with a return authorisation. Ukulelemate will then make any neccessary repairs or replacement under the warranty conditions.
The warranty is automatically transferred to new instrument owner when given as a gift. Ukulelemate will repair or replace any parts or all of the instrument when proven defective under normal use and during the warranty period. Ukulelemate will determine whether or not the ukulele is defective.
Warranty does not cover:
- Any non-factory components which have been installed after purchase
- Damage due to misuse, abuse, alteration, temperature effects or abnormal strain
- Accidental damage
- Normal fret wear and tear
- Any damage as a result of accessories
- Self made repairs